HOUSING FOR CAMDEN
Client: London Borough of Camden, 2022
Following the Local Government elections in May 2022, the new administration and the new Director of Housing sought an organisational and performance review of LBC’s Housing Management Department.
Inner Circle Consulting examined the Housing current revenue account position, service issues and their impact, analysed previous and required savings and reviewed annual performance to clarify areas of concern and gaps.
This work provided a number of priorities and recommendations about the future of the department, leading to the identification of the following five key areas which should be addressed in order to deliver better savings for the authority:
Priorities: Adoption of a business management model as opposed to an over-emphasis on casework
Performance: Better ways to measure staff and operational performance across all teams within the department
Finance: Greater control and a consistent approach across teams, and a more efficient means of working with the corporate finance team
Culture: Demonstrating how and why the department needs to work with the rest of the directorate
Empowerment: Building trust and co-operation whilst redefining certain roles within the department
This work led to a desire by the client to look more broadly at supporting communities to replicate this approach across the other departments.